Terms & Conditions

Terms and Conditions – Netball Now Minis

1. Acceptance of Terms and Conditions

1.1

Please read these terms carefully before booking our classes. They explain who we are, how we provide classes, how the contract can be changed or ended, and other important information. If you believe any part is incorrect, please contact us to discuss.

1.2

All individuals wishing to attend a Netball Now Minis class must agree to these Terms. The Terms are considered accepted by the Parent upon payment of the Fee by or on behalf of the Parent. Payment by the Carer is deemed to be made on behalf of the Parent.

1.3

These Terms govern the provision of Netball Now Minis classes to you. No variation or addition is binding unless agreed in writing by Netball Now and the Parent.

1.4

All agreements relating to the teaching of the class by Netball Now Minis to the Pupil are subject to these Terms to the exclusion of any other terms and conditions.

1.5

If a customer fails to comply with these Terms, they may be asked to discontinue classes with Netball Now Minis. In such cases, Netball Now is under no obligation to provide a refund for any outstanding lessons.

1.6

The Parent and/or Carer agrees to keep the content of Netball Now Minis classes confidential and not to replicate or use any aspect of the classes directly or indirectly. The Parent and/or Carer also agrees not to manage, operate, or assist in organising any business that competes with Netball Now Minis during their membership and for a period of two years afterwards.

2. Information About Us and How to Contact Us

2.1

“Netball Now” (trading as Netball Now Minis) is the provider of your classes.

2.2

For any queries about your Netball Now Minis class, please contact us at info@netballnow.co.uk.

2.3

If we need to contact you, we may do so by text message (including WhatsApp), phone, or email using the details provided at the time of booking.

3. Booking, Payment & Cancellation

3.1 Booking a Class

3.1.1

Class bookings can be made online through your local Netball Now Minis booking page.

3.1.2

You must provide certain personal information to book a class. Details of what we collect are explained in our Data Privacy Policy (see the privacy policy page on our website).

3.1.3

During booking, you will be required to read and accept these Terms. Upon completion, you will receive a confirmation email with details of your booking, class times, venue and other relevant information.

3.1.4

Class timetables are accurate at the time of publishing. If changes are made to the time or location of your class, your local provider will inform you.

3.1.5

All prices include VAT where applicable.

3.2 Payment

3.2.1

Lessons are paid for monthly in advance. Payment must be made in full before the Pupil begins the course. Your first payment includes the first month of fees and any applicable Membership Fee. Subsequent monthly payments are automatically deducted on the 1st of every month, adjusted for any credits (e.g., cancelled lesson credits).

3.2.2

You authorise Netball Now to take automatic monthly payments until you give 30 days’ written notice to cancel. Payments will be taken from the same card used for the initial payment unless you update your card details with your local provider.

3.2.3

Please ensure sufficient funds are available and your card is valid. If an automatic payment fails, you will be notified and two further attempts will be made. If unsuccessful, you may lose your place in the class and be responsible for any fees incurred.

3.2.4

Fees are non-refundable unless agreed in writing by Netball Now, except where the child attends their first class and you provide written notice within 24 hours of that class stating they will not continue. In such cases, the course fees (excluding any Membership Fee) will be refunded within 30 days.

3.2.5

No refunds or credits will be given for class cancellations due to “Acts of God” (e.g., extreme weather), strikes, terrorism, or public health guidance advising suspension of classes.

3.2.6

If your class fee changes, you will be notified by your local Netball Now provider.

3.2.7

Birthday Parties and Holiday Courses are separate from regular classes. Payment for these events will not affect regular monthly payments.

3.2.8

When paying online, we accept Visa Credit, Visa Debit, MasterCard Credit, MasterCard Debit, Visa Electron and JCB.

4. Cancellation by Netball Now

4.1

Netball Now may cancel this contract at any time before the Pupil begins the course for any reason. We will not be liable for any loss or damage arising from such cancellations.

4.2

In the event of last-minute changes or cancellations, we will notify you as soon as possible. We will not reimburse expenses for missed notifications.

4.3

If a class is cancelled by Netball Now, you will receive a credit for the value of the cancelled lesson.

4.4

If insufficient children are booked into your class, we reserve the right to cancel the class and offer either an alternative class or a refund for the remaining sessions.

4.5

In the event of cancellation prior to the course start, Netball Now will refund any fees within 30 days.

4.6

Sessions are ongoing and should be used consecutively. No credits or refunds will be issued for missed classes.

5. Attendance

5.1

Your payment reserves your place in the class. We cannot provide refunds for missed lessons. Please notify us at least 48 hours in advance if you cannot attend.

5.2

If your circumstances change, please inform your local provider to confirm your attendance status. Do not turn up without notice if the lesson is full, as your child may not be able to participate for insurance reasons.

5.3

You may use the “Send-a-Friend” option to allow another child to attend in your place, subject to availability. The substitute must be the correct age for the class.

6. Cancellation by Parent/Carer

6.1

Statutory cancellation rights do not apply to our classes.

6.2

New customers may receive a refund if they attend their first session and notify us within 24 hours in writing that they will not continue.

6.3

Existing customers may cancel with 30 days’ written notice; no refund or credit will be given for unattended classes.

7. Parent’s Responsibility

7.1

The Parent warrants that the information provided is accurate and will notify Netball Now of any changes.

7.2

Parents must inform Netball Now of any condition that may affect their child’s participation.

7.3

The Parent is responsible for the welfare and behaviour of their child during the class.

7.4

Customers must behave respectfully towards coaches and others. Netball Now reserves the right to exclude customers for unacceptable behaviour.

8. Complaints Procedure

8.1

If you are unhappy with our service, please follow our complaints procedure:

1. Speak with the Coach or contact your local Netball Now provider.
2. If unresolved, send a written complaint to your local provider.
3. If still unresolved, email the Director at Netball Now: info@netballnow.co.uk.